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TERMS & CONDITIONS

Important Information

Tour information
Flights operate seven days a week (except 25 December to 1 January) and depart daily upon request. All flight times are approximate and depend on the helicopter in service on the day.  Conduct of flights is subject to pilot discretion, weather conditions and availability. Routes may be flown in reverse or altered due to other aircraft in the vicinity.

Minimum Passenger Numbers
Alice Springs Helicopters requires a minimum of 2 passengers for a booking.We can carry up to 4 passengers which is subject to the aircraft availability.

Passenger Weights
Due to aircraft weight limitations, passenger weights are required before your booking can be confirmed. Oversize passengers may be required to pay for an additional seat.

Insurance
Alice Springs Helicopters carries full insurance including Airline Passenger Seat Insurance. All insurance cover is included in the cost of your flight.

Carriage of Children
One infant under the age of 3 may travel free of charge per flight if seated on parent/guardian’s lap - conditions apply - please advise at time of booking.  Children aged 3 or more pay the full adult fare as they occupy a seat.

Carriage of Disabled Passengers
We carry many disabled passengers.  Disabled parking and facilities are available at our air-conditioned Flight Lounge.  Disabled passengers must be able to board and disembark a helicopter with limited assistance and understand a safety briefing.

Free transfers
All flights include free transfers to and from accommodation or alternatively Alice Springs Airport in conjunction with domestic airline flight arrival or departure times.

Payment
Mastercard, Visa and EFTPOS facilities are available.  Flight bookings will be confirmed when prepayment has been received unless credit arrangements are in place.  Payments can be made in cash at our offices.

Reconfirmation
We would prefer if you could reconfirm your booking 24 hours before your flight by phoning +61 (0) 8 8952 9800.

Scenic Flight Cancellation Policy
We understand that plans change and we like to be flexible where possible.  Should you cancel with 24 hours to less than 48 hour’s notice; 80% refund.  Less than 24 hour’s notice - no refund.  If we cancel for any reason - full refund.

Private Charter Cancellation Policy
Special Terms and Conditions apply - please contact us with your e-mail address so we can send to you directly.  Additional information is required for Heli-Tours that include meals and additional ground touring.